Account Manager - Agency

September 8

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dscout

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Do impactful user research on any timeline.

mobile research • in-context research • qualitative research • remote research • digital ethnography

51 - 200

💰 $70M Series C on 2022-03

Description

• Tier your book of business and apply different approaches to manage clients of each tier to minimize risk and maximize revenue. • Foster relationships with your highest potential accounts to secure renewals, and uncover upsell and cross-sell opportunities. • Empower retention customers to successfully leverage dscout through proactive education and on-demand resources. • Develop onboarding plans, lead and facilitate kick-off sessions, and appropriately set and manage support and delivery expectations. • Create programs and processes to drive account management efficiencies to maintain customer retention with lower-touch upkeep. • Travel 10% of the time, including strategic client meetings, select industry conferences, and bi-annual internal gatherings.

Requirements

• Minimum 2+ years working in an account management or customer success role. • Minimum 1+ years working for Software as a Service (SaaS) company. • Minimum 1+ years in quota carrying role. • Amazing written communication, verbal communication, and presentation skills with internal and external teams. • Detail oriented. You have a keen eye for detail and care deeply about consistency. • Be a proven relationship builder. You have excellent people skills, are a natural leader, and have experience consulting and influencing customers, up to the executive level. • You love to lead meetings and influence others. You know your audience and can communicate effectively while translating technical ideas to non-technical people and inspire people to try new things. • Be (or be willing to become) an expert in research trends, stay informed of data-driven industry news, emerging technologies and competitor offerings. • You are able to meet and organize around many moving parts, appropriately set and manage expectations and still have fun along the way. • You think on a strategic level and act tactically. You love evaluating things from a high level, but also have a technical curiosity and enjoy working directly with products. • Highly motivated, self-sufficient and able to operate autonomously. You demonstrate the ability to launch an initiative, take ownership and follow through. • A confident cross-functional team player: working to keep people from multiple disciplines aligned toward the same goal. • Experience working in a software company that also offers professional services.