dscout
dscout is a research platform that offers a flexible experience research platform supported by an industry-leading participant pool. It enables researchers to recruit and field studies quickly, analyze data for insightful results, and share insights effectively. dscout is designed for both moderated and unmoderated studies, and emphasizes understanding participants' opinions and behaviors through various research methods including usability testing and concept testing. It serves multiple industries such as retail, technology, and healthcare, offering seamless integration with tools like Figma, Slack, and Miro. The platform focuses on high-quality insights that impact product quality and decision-making processes.
mobile research • in-context research • qualitative research • remote research • digital ethnography
Strategic Account Manager
January 7
dscout
dscout is a research platform that offers a flexible experience research platform supported by an industry-leading participant pool. It enables researchers to recruit and field studies quickly, analyze data for insightful results, and share insights effectively. dscout is designed for both moderated and unmoderated studies, and emphasizes understanding participants' opinions and behaviors through various research methods including usability testing and concept testing. It serves multiple industries such as retail, technology, and healthcare, offering seamless integration with tools like Figma, Slack, and Miro. The platform focuses on high-quality insights that impact product quality and decision-making processes.
mobile research • in-context research • qualitative research • remote research • digital ethnography
📋 Description
• Grow strategic relationships with our most valuable customers by renewing, upselling and cross-selling dscout products and services. Partner with our customer success (what we call Customer Experience & Research, or CXR), and product teams to deliver great product experiences. • Deeply understand customer goals and help them meet their objectives by providing strategic recommendations on our platform’s best practices, use cases, and organizational workflow. • Develop onboarding plans, lead and facilitate kick-off sessions, and appropriately set and manage support and delivery expectations. • Create and deliver programs and tactics that will lead to increased impact on revenue. • Engage with key influencers and decision makers across different teams within the customer’s organization, focusing on growth becoming their trusted advisor and consultant. • Conduct business process reviews and goal-setting meetings. • Travel 30% of the time including, strategic client meetings, select industry conferences, and bi-annual internal gatherings.
🎯 Requirements
• Minimum 4+ years working in an account management role. • Minimum 3+ years working for Software as a Service (SaaS) company. • Minimum 3+ years in quota carrying role. • Amazing written communication, verbal communication, and presentation skills with internal and external teams. • Detail oriented. You have a keen eye for detail and care deeply about consistency.
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