Account Manager, US

January 1

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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IPinfo

WebsiteLinkedInAll Job Openings

IP address data • IP data • IP address API • IP address • Data

11 - 50 employees

Founded nil

🔌 API

💰 Non Equity Assistance on 2018-03

Description

• Build and maintain strong, enduring relationships with key accounts. • Serve as the primary point of contact for client communications, ensuring satisfaction and retention. • Identify upsell and cross-sell opportunities to expand account revenue. • Develop a deep understanding of client needs, challenges, and goals, aligning IPInfo datasets to deliver value. • Partner with clients to create strategies for maximising their ROI from our services. • Act as the liaison between clients and internal teams (e.g., support, product, engineering) to address technical issues or escalations. • Manage client onboarding and implementation, ensuring a seamless experience. • Provide clients with regular reports, insights, and recommendations to optimise their use of IPInfo services. • Monitor account performance metrics, client feedback, and renewal risk, and act proactively to resolve issues. • Work closely with the sales, marketing, and product teams to deliver a cohesive customer experience. • Advocate for client needs within the company, influencing product roadmaps and priorities.

Requirements

• 3+ years of experience in account management, customer success, or a similar role, preferably in the SaaS or data services industry. • Proven track record of managing large or strategic accounts with measurable results in revenue growth and retention. • Strong understanding of IP data, networking, or related technologies (preferred, but not mandatory). • Exceptional communication and presentation skills, with the ability to engage both technical and business audiences. • Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and analytics platforms to track client success metrics. • Growth mindset. • Highly organised and detail-oriented, with a proactive approach to problem-solving. • Customer-centric mindset with a focus on building long-term relationships. • Collaborative team player who thrives in a fast-paced, dynamic environment.

Benefits

• Competitive salary and performance-based bonuses. • Flexible remote working options. • Opportunities for professional growth and development in a high-growth tech company. • A collaborative and inclusive team culture that values innovation and customer success.