Account Manager, US

January 1

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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IPinfo

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IPinfo is a company that provides accurate and comprehensive IP address data solutions. It offers a range of APIs and databases that enable IP address geolocation lookup, privacy detection, company lookup, ASN details, hosted domain lists, mobile carrier detection, and more. IPinfo serves a variety of industries by integrating their proprietary IP address database with other platforms to improve security, customer satisfaction, and data enrichment. With its fast and scalable infrastructure, IPinfo handles billions of API requests daily, ensuring reliable and up-to-date data for enterprises and developers. The company's services are built on Google Cloud infrastructure and supported by data experts, making it a trusted source for IP address insights globally.

IP address data • IP data • IP address API • IP address • Data

11 - 50 employees

Founded nil

🔌 API

💰 Non Equity Assistance on 2018-03

📋 Description

• Build and maintain strong, enduring relationships with key accounts. • Serve as the primary point of contact for client communications, ensuring satisfaction and retention. • Identify upsell and cross-sell opportunities to expand account revenue. • Develop a deep understanding of client needs, challenges, and goals, aligning IPInfo datasets to deliver value. • Partner with clients to create strategies for maximising their ROI from our services. • Act as the liaison between clients and internal teams (e.g., support, product, engineering) to address technical issues or escalations. • Manage client onboarding and implementation, ensuring a seamless experience. • Provide clients with regular reports, insights, and recommendations to optimise their use of IPInfo services. • Monitor account performance metrics, client feedback, and renewal risk, and act proactively to resolve issues. • Work closely with the sales, marketing, and product teams to deliver a cohesive customer experience. • Advocate for client needs within the company, influencing product roadmaps and priorities.

🎯 Requirements

• 3+ years of experience in account management, customer success, or a similar role, preferably in the SaaS or data services industry. • Proven track record of managing large or strategic accounts with measurable results in revenue growth and retention. • Strong understanding of IP data, networking, or related technologies (preferred, but not mandatory). • Exceptional communication and presentation skills, with the ability to engage both technical and business audiences. • Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and analytics platforms to track client success metrics. • Growth mindset. • Highly organised and detail-oriented, with a proactive approach to problem-solving. • Customer-centric mindset with a focus on building long-term relationships. • Collaborative team player who thrives in a fast-paced, dynamic environment.

🏖️ Benefits

• Competitive salary and performance-based bonuses. • Flexible remote working options. • Opportunities for professional growth and development in a high-growth tech company. • A collaborative and inclusive team culture that values innovation and customer success.