Solutions Architect - Enterprise Networking & Collaboration

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e360

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IT Consulting • Virtualization Solutions • Cloud Solutions • Professional Services • Security

201 - 500

Description

• Consulting/ Presales experience a MUST • The Principal Architect is the main technical contact between e360s Engineers, Project Managers, Consultants, and our client for complex networking and collaboration projects. • As a Solutions Architect, you will be responsible for leading Professional Services' engagements and cross-functional technical teams on complex customer programs or projects. • Solutions Architects often lead the technical aspects of these engagements and the development of project deliverables (examples include high-level designs, plans, strategies, assessments). • The Solutions Architect is expected to provide oversight and leadership over high-level architecture development efforts. • Developing a holistic technical view and understanding of the business objectives and technical requirements, leading the technical requirements in the development of the desired architecture outcome. • Drive to exceed customer and project goals. • Responsible for the delivery of project work, on-going quality of the work, ensure standards and delivery methodologies are being followed, appropriate resources are available to meet the current and future demands of the project. • Participate with Sales during the sales process through Project Scoping Workshops (PSWs), presentations, solutions, development of SOW's. • Proven track record of customer focus, including the ability to foster long-term client relationships.

Requirements

• Excellent interpersonal skills. • Excellent oral and written communication and customer service skills are required. • Strong customer service orientation with proven analytical and problem-solving abilities. • Strong technical documentation skills are required. • Ability to function and prioritize in a fast-paced multi-task, team environment. • Ability to meet deadlines. • Ability to work across many groups with diverse viewpoints. • Cisco Enterprise Network experience required (Meraki/Catalyst/Nexus). • In-depth knowledge of networking functions/devices such as routers, switches, wireless controllers, access points. • Multi-Manufacturer Knowledge is required (e.g. Cisco, hpE/Aruba Networks, Palo Alto Networks, etc.). • Experience logical design models (L2/L3, Spanning tree, VRF, VLANs, physical cabling). • Working technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP). • Strong knowledge of IP communication and routing is required (OSPF, EIGRP, BGP). Experience with inter-company routing is preferred. • Understand WAN/LAN and transport technologies (Ethernet, DMVPN, WAAS and MPLS). • Configuration management of networking devices using automation tools (APIC-EM, Cisco Prime) and API scripting with Python preferred. • Strong knowledge of Cisco and Microsoft cloud collaboration solutions (WebEx, WebEx Calling, Microsoft Teams). • Strong Experience with design and deployment of Cisco On-Premise Collaboration Suite, including Cisco Unified Communications Manager, Unity Connection, and Unified Contact Center Express. • Proven capability with WebEx Calling, design, deployment and troubleshooting. • Experience designing and deployment WebEx Contact Center. • Strong knowledge of Cisco Flex licensing. • Strong knowledge of Cisco Contact Center. • Lead the delivery of collaboration solutions including call control systems, contact center management, IM/online meeting/webinar system, and other collaboration ecosystems. • Thorough experience with Cisco UC On-Premises and WebEx Calling telephony endpoints, including legacy phone hardware, current endpoint offerings, and soft-clients. • Experience with Microsoft Teams Calling, including Microsoft Calling Plan, Licensing, and deployment through O365. • Must have advanced knowledge of network assessment, design, and implementation for large deployments of collaboration solutions. • Able to conduct research into networking issues and products as required.