Customer Support Specialist

December 12

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ECIS, the Educational Collaborative for International Schools

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Professional Learning • Advocacy • Research • Funding (Grants and Fellowships) • Advisory

2 - 10 employees

Founded 1965

📚 Education

Description

• We are looking for an energetic, persistent go-getter with at least 2 years prior customer support experience to join our team as a Customer Support Specialist for SchoolsBuddy. • Our service commitment to schools encompasses global 24-hour telephone & e-mail support Monday through Friday; with occasional weekend coverage, online and onsite training, and hosting annual conferences and workshops for our community. • You will have primary responsibility to support our schools during APAC Support Hours. • This role is a fully remote position, joining our India-based remote team. • Key Responsibilities include customer training, running email & telephone support operations, ensuring quality of service, making customers happy, providing Quality Assurance testing, and devising ways to improve help and support materials.

Requirements

• Excellent verbal and written English communication skills • Additional APAC languages are a plus but not essential • High-energy and outgoing • Fast learner, problem solver • Detail-oriented, follows things through to completion, dependable • Clear and engaging presentation skills • 1-2 years experience in customer or technical support, implementation, customer success or account management, train the train • Interest in EdTech and desire to make life better for students and schools • Eagerness, competitive attitude, & ambition to achieve

Benefits

• Competitive salary plus eligibility for a sales team variable compensation plan • Professional development budget • Unlimited book budget • Monthly health and wellness allowance • Friendly atmosphere & team socials