Elite Technology
software • legal • practice management • financial management • professional services firms
501 - 1000
Customer Success Specialist
Yesterday
Elite Technology
software • legal • practice management • financial management • professional services firms
501 - 1000
Description
• The Customer Success Specialist at Elite is focused on ensuring customers realize value from products and services. • This role drives product adoption, retention, and expansion through proactive customer engagement. • Deliver education and enablement initiatives to empower customers with the knowledge and tools needed.
Requirements
• 5+ years of experience in customer success, account management, or a related field • Proven track record of managing and driving the success of large, complex accounts • Experience in delivering advanced customer education and enablement programs • Understanding of customer success metrics and the ability to leverage data • Demonstrated expertise in risk management • Strong cross-functional collaboration skills • Experience influencing C-suite executives and key decision-makers • Deep proficiency in customer success software • Experience managing global accounts across various time zones • Expertise in building scalable, repeatable processes for customer success teams
Benefits
• Competitive Compensation Package ($120,000 - $125,000 + variable component) • Comprehensive Healthcare Coverage (Health, Dental, Vision) • Retirement Savings Plan with an Employer Contribution • Professional Development Opportunities • Time Off • Wellness Initiatives
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