Relationship Manager

December 21

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Engaged HR Inc.

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Human Resources • Recruitment • Workshops • Speaking • Investigations

11 - 50 employees

👥 HR Tech

🤝 Non-profit

Description

• Monitor and manage relationships between internal and external stakeholders • Support homestay hosts, natural parents, and students in interpreting cultural practices and differences • Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students • Communicate and maintain accurate records • Build a supportive local community of host families • Support student and host family relationships throughout their program in a variety of ways • Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate • Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km) • Travel amongst the local community and surrounding areas

Requirements

• At least two years of homestay or related work experience • One-year Community College Certificate or Diploma • International experience including hosting students or travelling abroad (preferred) • Ability to plan events and comfortability with public speaking • Great judgement and decision-making skills while exercising a high degree of confidentiality • Ability to work in a fast-paced environment with a potential of high-stress situations • Exceptional Customer Service skills and experience • Excellent Word, Excel, Email, and Database skills • Ability to confidently communicate in English; its ideal to speak a second language • Superior organizational skills and ability to hold yourself accountable while working independently • Strong ability to develop and maintain relationships with both colleagues and clients