Director of Account Management

2 days ago

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Escalon Services, LLC

WebsiteLinkedInAll Job Openings

Finance • Bookkeeping • HR • Accounting Services • Benefits

1001 - 5000

💰 Private Equity Round on 2022-10

Description

• Director of Account Management responsible for business leadership and creative direction. • Build, grow and oversee an Account Management team for client health and happiness. • Conduct regular health checks and account reviews with clients. • Consult with clients to ensure full utilization of services. • Manage a team of 3-5 Account Managers. • Implement strategies for long-term client retention and satisfaction. • Responsible for cross-sell Quota for the team. • Present to C-level executives and collaborate across business lines.

Requirements

• Experience building, growing and overseeing Account Management, Customer Solutions, Customer Success, Customer experience teams • Experience hiring, training and growing a customer centric team • Sales Engineering, Account Management or Business Development experience is a must • Experience with Customer Success and a Client 1st mentality • Experience developing detailed go to market plans • 15+ years of working in Customer experience • Ability to travel up to 25% • Demonstrates leadership qualities • Serves as a key leader and influencer • Acts as a change agent as appropriate

Benefits

• Medical, Dental and Vision options • Life and Disability • STD/LTD • 10 Paid holidays each year • Flexible PTO • 401K Retirement Plan • Incentive compensation