Customer Success Manager

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Eventbrite

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event ticketing • event registration • tickets • event planning • social commerce

501 - 1000

Description

• Help large customers maximize ROI with Eventbrite platform. • Design and implement customer account plans to drive engagement and retention. • Act as trusted advisor and advocate for Eventbrite creators. • Monitor performance, address challenges, and provide training for creators. • Track KPIs and ensure long-term client growth and satisfaction.

Requirements

• At least 6 years of professional experience, with at least 4 years in Customer Success/Account Management. • Education: HS/GED or similar; college degree preferred. • Exceptional communication and relationship-building skills. • Experience with SaaS product outcomes. • Preferably, experience in the ticketing business. • Proven ability driving meaningful customer engagements. • Strong organization skills for managing multiple high-priority projects. • Excellent verbal and written communication with attention to detail. • Analytical mindset coupled with creativity. • Experience using CRM software and Google Suite. • Strong interpersonal skills to resolve customer issues. • Team player with a growth mindset, willing to improve processes.

Benefits

• Comprehensive benefits and wellness package above standard medical benefits to support lifestyle. • Global benefit programs for health, well-being, finances, and family. • Support in a remote environment, wellness allowance, and family planning benefits. • Employee resource groups and training for a diverse and inclusive workplace.