Senior Customer Success Manager

October 31

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Eventbrite

WebsiteLinkedInAll Job Openings

event ticketing • event registration • tickets • event planning • social commerce

501 - 1000

Description

• We’re disrupting a huge industry by building long-lasting, trusted partnerships with our customers. • As a Senior Customer Success Manager, you'll assist and lead our largest customers to maximize ROI with the Eventbrite platform. • You'll play a pivotal role in shaping and executing the company's strategic initiatives. • Work closely with the Senior Leadership Team to provide insights, analyze trends, and identify growth opportunities. • Ensure a high-quality delivery model that maximizes delivery quality, engagement, and revenue. • The ideal candidate has a proven track record in strategic planning and strong analytical and communication skills.

Requirements

• 7+ years experience in a Customer Success/Account Management role. • Experience working in the ticketing industry. • Experience owning customer outcomes with a SaaS product. • Demonstrated ability in driving and fostering meaningful client engagements. • Strong organization skills & superb capabilities in managing multiple high-priority projects simultaneously and successfully. • Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude. • An analytical and results-focused mindset, coupled with a creative make-it-happen spirit. • Experience using CRM software (Salesforce, Gainsight), and Google Suite (Sheets, slides, docs). • Prior experience with Tableau, Snowflake and SQL. • Strong interpersonal skills, and a proven track record of working cross-functionally to resolve customer issues. • A team player with a growth mindset, adept at accepting and working through change, and a desire to help collaboratively improve processes beyond day-to-day tasks.

Benefits

• Comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle. • Global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. • Support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings like Modern Health and BriteBreaks.