Global Director - Value Realization

October 24

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Everstream Analytics

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AI • Machine Learning • Supply Chain Visibility • Supply Chain Risk Management • Multi-tier Visibility

51 - 200

Description

• At Everstream, we are passionate about the success of our customers. • Looking for a strategic, results-driven senior professional to lead our Customer Experience team. • Maximize value realized by every customer. • This position will report directly to the VP of Customer Experience. • You will lead the strategy and execution of our value realization, customer experience/success team. • Focus primarily on driving success within our Enterprise customer segment. • Responsible for bringing the required skills to every client problem across our sales, implementation, customer support, product management, and engineering teams.

Requirements

• 5+ years of management consulting or B2B SaaS customer success experience, preferably within supply chain, procurement or transportation solutions • 5+ years of work experience leading and directly managing client-facing teams • Depth in problem solving • Exceptional written and oral communications • Executive presence, and the ability to work with decision-makers at customer organizations • Experience leading large-scale business and organizational transformations with high-visibility outcomes • Ability to build relationships and adapt approach/style to different stakeholders and personalities within complex business environments • Ability to translate strategy, business initiatives, and abstract ideas into operational activities, key tasks, and accountabilities with little oversight • Bachelor's Degree in Business Administration, Supply Chain, or in another field of study related to the industry required; MBA or other relevant Masters degrees a plus • Proactive interest to constantly redefine customer satisfaction and deepen customer relationships • Comfortable and willing to be a hands-on contributor, on-site with customers