AMS Customer Care Consultant

Yesterday

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Logo of Evora IT Solutions

Evora IT Solutions

Mobility • Digitalization • Maintenance • Scheduling • Field Service

201 - 500

Description

• The Application Management Services Lead will be responsible for overseeing the application support and management team • This person is the primary point of contact for Evora customers with AMS contracts for incident management • The lead ensures that the customer receives acknowledgement of Evora’s receipt of incident, enhancement request et cetera • It is the responsibility of the lead to assess tickets and assign work to the appropriate resource(s) • This role includes managing application performance, ensuring high availability, and delivering effective solutions that meet business needs

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent years of experience • Minimum of 5 years of experience in application management, support, or related roles • Strong understanding of application lifecycle management and ITIL frameworks • Familiarity with cloud technologies, databases, and software development methodologies • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills • ITIL, PMP, or relevant application management certifications preferred • ServiceNow Certified System Administrator (CSA) preferred • Technical understanding and enjoyment of learning the latest technologies • High degree of customer orientation, as well as enjoyment of working with customers and colleagues • Experience in IT Service Delivery/Customer Care Management

Benefits

• Work from Home • Training & Development Programs (Learning Credits Available for Certifications) • Competitive Paid Time Off Benefits • Competitive Salary & Incentive Compensation Program • Healthcare Plan (Medical, Dental & Vision) • 401(k) with Employer Match • Annual company trips in the United States and Globally • High autonomy with the possibility to implement topics holistically and independently

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