Senior Account Manager - Responsable senior, Comptes-clients

March 21

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EXFO

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EXFO is a global leader in telecommunications technology, developing intelligent software and hardware solutions to test, monitor, and analyze the performance of telecommunications networks. Established in 1985, the company serves leading mobile network operators, hyperscalers, and transceiver manufacturers across 25+ countries. EXFO is recognized for its expertise in fiber optic, 5G, and cloud-native deployments, striving to enhance connectivity and meet high performance expectations in the telecommunications industry.

Wireline network testing • Wireless network testing • Service assurance • SONET, SDH, OTN, Backhaul, 40G/100G, Carrier Ethernet, FTTx, xDSL • 2G, 3G, 4G/LTE, Ethernet, IMS

1001 - 5000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

📋 Description

• Responsible for the overall revenue and margin growth of the complete line of EXFO products within the assigned accounts including Test and Measurement portable instruments for the wireline (fiber) and wireless segments within their assigned accounts. • Provide leadership within the account teams and regional sales team to influence the territory overall growth and skill set development with regards to selling into major accounts. • Be a high value member of the overall account team. • Effectively employ the numerous resources available to impact revenue at the customer. • These include the sales account team, solution sales executives, technical support specialists, company executives, channel partners, etc. • Communicate through verbal and written means to allow for the effortless flow of information among the key stakeholders within EXFO and the customer. • Have a deep knowledge assigned accounts including Engineering, Planning, Operations, and Network Surveillance. • Understand the future vision, business goals, and strategic direction of accounts and communicate them to the EXFO team. • Work to align the EXFO three-year strategic plan with that of the accounts. • Understand customer business metrics and how customer processes affect the achievement of those metrics. • Align EXFO solution sets to the needs of the customer to affect significant process change that impact customers’ business metrics. • Align EXFO personnel resources and establish a distributed alignment between EXFO and assigned accounts at all functional levels of the organization. • Direct and motivate the account team and channel partners to aggressively pursue all revenue opportunities. • Raise the EXFO presence within each assigned account and position EXFO as a business partner who is engaged in pre-deployment decisions as to the development of business processes tied to new service and architecture deployment. • Provide in-depth product, application, and future need input to the Product Management Teams. • Align the EXFO Product Management Team with assigned account and engage the customer on road map decisions to align with upcoming customer requirements. • Provide competitive intelligence – feature set, road map, pricing information to division personnel. • Develop strong relationships at the executive level within EXFO in order to affect positive change at EXFO and align corporate objectives and goals with those of assigned accounts.

🎯 Requirements

• Deep knowledge of assigned accounts business models, strategies, goals, and organizational design. • Strong relationships with buying influences engaged in technology and equipment planning, purchasing, deployment and maintenance. • Versed in specific technologies and business processes that accounts are deploying today and in the future. • Self-starter with the ability to communicate and interact with people at all levels, including executive levels, both external and internal to EXFO. • Autonomous, well organized, and results oriented. • Possess leadership qualities and superior interpersonal and communications skills. • Strong business acumen skill and good critical thinking skill.