Account Manager - Consulting
May 10
Description
• Responsible for delighting existing clients, sourcing new opportunities, ensuring wonderful experience working with Exygy, and turning them into active promoters • Work closely with the Growth and Delivery teams to provide support at an account level and ensure teams can do their best work, provide world-class services to mission-driven clients, and center client and team happiness as key ingredients for business success
Requirements
• 2-4 years of client management experience • Passionate about unlocking new opportunities, building and nurturing relationships, and can navigate various client interactions • Sales background, familiar with agency business models • Deep understanding of digital products, social impact, and cross-functional team collaboration
Benefits
• Create, build, and nurture strong and long-lasting professional relationships • Organize and manage account priorities while considering the timeline, urgency, and return on investment for the team, business, and clients • Analyze complex problems and stakeholder dynamics, provide recommendations, and influence solutions • Work with the delivery and operations teams to support smooth and seamless execution of client deliverables with the intent of delighting clients • Provide regular updates to decision-makers and the finance team on revenue projections • Collaborate closely with cross-functional team members to use business as a force of good while meeting revenue targets • Hands-on experience with business development (giving intro pitches, drafting value propositions, networking, lead generation) • Strong written and verbal communication skills • Ability to communicate clearly, directly, and patiently in a remote setting • Thrives when working independently, regularly communicates status updates asynchronously • Familiar with the Google Suite, particularly Google Sheets • Familiar with Customer Relationship Management tools (Hubspot, Salesforce, etc.) and track record of using a CRM to stay organized and track trends • Deeply involved with your community and/or a social impact community • Working with government agencies, non-profits, foundations, and community organizations in an agency setting • Familiarity with digital product lifecycle and the role of product management, engineering, design, and product growth • Comfortable attending conferences, events, and networking • Comfortable speaking publicly • Tracking metrics and adjusting based on data-driven results • Understands agile methodologies and other digital product frameworks • Working for an Agency
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