FanDuel
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the North America, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Stardust Casino and TVG.
1001 - 5000 employees
💰 Series E on 2017-09
VIP Casino Account Manager
March 15
🔔 Pennsylvania – Remote
💵 $74k - $101.2k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💰 Account Manager
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
FanDuel
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the North America, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Stardust Casino and TVG.
1001 - 5000 employees
💰 Series E on 2017-09
📋 Description
• Manage a portfolio of FanDuel customers • Provide an enhanced proactive one stop service to encourage loyalty • Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do • Collect and document customer profiles • Develop relationships and offer tailored rewards through regular correspondence • Meet pre-determined productivity, quality, and Service Level Agreement targets • Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback • Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirements • Meet and host VIPs at Hospitality events • Deliver against company responsible gaming protocols • Opportunity to mentor and develop VIP Hosts within the team
🎯 Requirements
• Minimum 2 years of experience in high end customer service field preferred • Excellent verbal and written communication skills • Business to Customer Sales experience preferred • Knowledge of online gaming industry essential • Passionate about providing top level service • Confident and people focused personality • Excellent analytical skills and experience with Excel • Strives to meet targets and deadlines • Excellent organizational and planning skills • Understanding of Marketing processes preferred • Willing and able to work non-traditional business hours • Travel for this role is expected around 25% of the time
🏖️ Benefits
• Health plans with programs for fertility and family planning • Mental health support • Fitness benefits • Generous paid time off (PTO & sick leave) • Annual bonus and long-term incentive opportunities (based on performance) • 401k with up to a 5% match • Commuter benefits • Pet insurance • More benefits at FanDuel Total Rewards
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