Account Director - Remote

March 21

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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HireRight

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HireRight delivers global background checks, drug testing, and employment verification services through an innovative platform. We want all of our clients to grow successfully and efficiently – no matter their size or location.

Background Screening • Background Checks • Employee Background Checks • Drug Testing • Background Checks for Employment

1001 - 5000 employees

💰 Private Equity Round on 2018-07

📋 Description

• Overall responsibility for managing the customer relationship (communications, expectations, key stakeholder relationships sponsorship, governance). • Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services. • Acting as a liaison between internal product and services teams and the customer with a focus on communicating features, process and road-map and how they influence customer activities. • Developing account success plans for customers that outline their critical success factors, metrics for success, all key stakeholders, potential issues, trends and provide recommendations to customer and to HireRight. • Working closely with Implementation Services to facilitate transitions following initial or re-implementations. • Monitoring and facilitating the customer’s adoption of our services and time to revenue. • Leveraging customer relationships as needed for customer advocacy, user groups, case studies, and prospect references. • Keeping customers informed of process and procedural changes. • Identify optimization opportunities to ensure customer is utilizing the right features and services based on their risk mitigation profile. • Continually take the pulse of customer’s business via analytics, KPI and customer meetings. • Ensure customer is taking advantage of all materials, training, user groups, and communications available to them. • Understand the competitor foothold within customer, if any. • Navigates through the HireRight organizations and harness the necessary internal resources to ensure customer positive customer engagement and loyalty. • Operates within a globally, matrix environment. • Act as a mentor to Key Account Manager and Sr. Key Account Managers.

🎯 Requirements

• 7+ years of Account Management or Sales experience (or equivalent) in a company with 1,000 or more employees working with large, complex, customers. • Has in-depth knowledge of a technical discipline or area. • Provides subject matter expertise across sub-units. • Has basic understanding of relationships that exist between all relevant groups within the company. • Has very clear understanding of roles within own area.

🏖️ Benefits

• Medical • Dental • Vision • Paid Life/AD&D Insurance • Voluntary Life Insurance • Short- & Long-Term Disability • Flexible Spending Accounts • 401K • Generous Vacation and Sick Program • 10 Paid Holidays • Education Assistance Program • Business Casual Attire • Generous Referral Program • Employee Discounts and Rewards • And much more!