Strategic Account Manager

December 5

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FIDELITONE

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last mile delivery • order fulfillment • service parts management • inbound logistics

501 - 1000 employees

🚗 Transport

🤝 B2B

🛍️ eCommerce

Description

• The Strategic Account Manager is responsible for customer retention and growth. • The Strategic Account Manager is a problem solver and seeks to build long-term relationships with customers. • Manage assigned accounts in Salesforce to ensure compliance with the sales process. • Point of contact for both internal resources and the customer. • Ensure customer is informed and satisfied. • Ensure existing client accounts are achieving budgeted objectives. • Develop and monitor account specific metrics. • Manage client expectations and communicate with client regularly. • Create, review and update client statements of work. • Retain clients and attain budgeted targets. • Track daily activity in Salesforce related to your leads, accounts, contacts and opportunities. • Develop and maintain rapport and effective internal and external relationships. • Prepare volume forecasts by client. • Participate in proactive team efforts to achieve departmental and company goals.

Requirements

• Bachelor’s Degree in business or other relevant field. • 3-5 years experience in Sales, Inside Sales and/or Client Support Operations experience in 3PL industry a plus.