Account Manager

December 5, 2024

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Arkatechture

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Arkatechture is a company specializing in data analytics services. They offer a comprehensive suite of analytics solutions, including Arkalytics, a SaaS data warehouse platform designed for rapid deployment. Arkatechture partners with businesses to develop and execute their data strategy, providing services such as data management, business intelligence, predictive analytics, and Tableau consulting. Serving industries like credit unions and community banks, Arkatechture focuses on improving data-driven decision-making and enhancing ROI through customized dashboards, reports, and predictive models. Their team of experts provides managed services and professional consulting to support organizations in building and maintaining effective data analytics ecosystems.

Data Warehousing • Data Integration • Business Intelligence • Cloud SaaS • Data Visualization

51 - 200 employees

☁️ SaaS

💰 Venture Round on 2022-02

📋 Description

• Why Work Here? • At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve. • We started in 2012 with a passion for data, business, and getting things done. • We are a team of data lovers and technical experts who use our skills to help businesses big and small harness, utilize, and optimize their data. • We are a small company constantly evolving to keep up with changing landscapes in the data world. • We are proud of the community and culture that we’ve created at Arkatechture, and we have no intention of slowing down. • All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much. • The Position • Arkatechture is looking for an Account Manager to help our customers achieve their data-driven strategic goals. • This role is focused on nurturing long-term customer relationships, driving increased Net Revenue Retention (NRR), and serving as a trusted partner to our clients. • As an Account Manager at Arkatechture, you partner with our CSM team to support customers’ engagement with our SaaS platform, Arkalytics. • You’ll focus on building strong relationships with key stakeholders, ensuring customer satisfaction, and identifying opportunities to expand and grow our relationships. Leveraging your expertise in account management, you’ll work cross-functionally to deliver value, helping customers maximize their use of Arkalytics to achieve their goals. • Our ideal candidate is a proactive and results-driven professional with a proven track record in account management.

🎯 Requirements

• 3-5 years of experience in an account management role, working directly with senior stakeholders. • Proven success in building and maintaining strong customer relationships, with a focus on driving increased Net Revenue Retention (NRR). • SaaS experience is required; familiarity with data-driven or business intelligence platforms is highly preferred. • Strong communication and presentation skills, with the ability to engage and influence senior executives. • Excellent organizational skills, with the ability to prioritize and manage multiple accounts effectively. • Proven ability to identify upsell opportunities and drive additional revenue. • A collaborative working style with an ability to partner with various internal stakeholder groups. • Experience in the financial services industry, especially with credit unions or community banks. • Experience working with a start-up or scale up. • Familiarity with account management tools such as HubSpot, Salesforce, or other CRM platforms. • A growth-mindset with a passion for continuous learning. • Comfort working in dynamic environments with a willingness to do whatever it takes to get a job done. • A passion for solving customer challenges and driving business outcomes.

🏖️ Benefits

• A flexible work-from-home policy (work 100% remote) • Open-concept offices in Portland, ME with an easy-going dress code, and fresh pots and pops all day (that’s coffee and popcorn!) • Training & certificate reimbursement • A competitive benefits package that includes medical, disability, life insurance and optional dental/vision • 401K Retirement planning with company matching • Generous paid time off and eleven paid holidays • Employee recognition through milestone awards including annual PTO increases and a 4 day work-week at 3 years of service! • Eligibility for employee ownership through our company SAR Program