Director - Relationship Manager

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Fiserv

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Financial Services • Payments • Risk and Compliance • Mobile Banking • Online Banking

10,000+

Description

• Lead a team of Relationship Managers (RM) responsible for: • Delivering revenue realization and growth through the orchestration of new solution sales and successful execution of the contract renewal process and its lifecycle. • Identifying and qualifying new sales opportunities and work jointly with Sales to advance opportunities to a timely closure. • Managing a client centric team model that maximizes the depth of thought leadership, execution, and responsiveness of Fiserv, service, sales, and business units. • Developing and maintain a detailed account plan and update process that communicates and links the accounts strategies, business drivers, initiatives to Fiserv solutions and outcomes. • Expanding and improving relationships with the client’s executives, decision makers, influencers, and users. • Develop key executive level client relationships, maintaining high client retention, and selling Core Processing and surround products. • Monitor client satisfaction, facilitate improvement as needed, and regularly communicate with clients’ key stakeholders in conjunction with the Relationship Manager. • Manage client escalations and issue resolutions to ensure client satisfaction. • Participate in meetings with prospects, clients, and potential partners to assist with sales and business development opportunities. • Leverage industry trends and Fiserv offerings to demonstrate Fiserv value proposition. • Assist Relationship Managers with formal proposals that drive revenue, client value and ‘wallet share’ among Fiserv Strategic client base. • Demonstrate and coach by example around complex, large, bundled deal negotiations for a win/win for Fiserv and the client. • Understand and effectively manage associate satisfaction for team of Relationship Managers. • Partner closely with sales, marketing, and product teams to identify developing client needs. • Collaborate with all leaders within Service Management and Client Support, as well as cross-functional leadership, with a focus on maintaining superior customer service levels, innovation based on client needs and strategic insight/partnership.

Requirements

• Bachelor’s Degree, preferably in Business. • Eight plus years of experience in a client-facing relationship management or sales role • Experience required in the financial services technology industry. • Ability to build, maintain, and leverage relationships effectively in a matrix environment • Proven effectiveness at leading and facilitating executive meetings and workshops • Strong knowledge of sales processes. • Excellent judgment and solid decision-making skills. • Ability to travel up to 60%