Technical Account Manager

3 hours ago

Apply Now

Receive Emails with Similar Jobs

Fleetio

WebsiteLinkedInAll Job Openings

Fleet Management Software • Fleet Maintenance Software • SaaS

201 - 500

Description

• Fleetio is looking for an experienced Technical Account Manager! In this role, you will be a trusted technical advisor and strategic partner to some of our customers with the largest fleets. • You will ensure their success by addressing technical needs, minimizing risks, and delivering impactful solutions. • Leveraging your deep technical expertise, you will proactively guide customers to optimize Fleetio’s solutions, drive growth, and achieve operational excellence. • You will position Fleetio as a critical component of their operations and success by developing robust relationships across all levels, including C-suite executives. • This role requires exceptional technical acumen, strategic thinking, and a customer-centric approach, exceeding that of a traditional support function. • You will serve as a thought leader and advocate for customer needs within Fleetio while helping drive product improvements and organizational change. • Your work will resolve technical issues and proactively enhance customer engagement and long-term value.

Requirements

• 7+ years of experience in technical account management, system engineering, or enterprise SaaS solutions, with a focus on large-scale implementations and high-impact customer engagements. • Demonstrated success engaging with enterprise customers and managing complex technical requirements. • Proven ability to build and execute strategic plans that drive system performance, customer satisfaction, and revenue growth. • Experience collaborating cross-functionally to influence product direction and customer outcomes. • Strong problem-solving capabilities, with an emphasis on balancing technical and customer-centric execution. • Excellent interpersonal and communication skills with the ability to navigate and influence complex customer environments. • Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field; advanced certifications and industry-specific credentials preferred.

Benefits

• BCBS health/dental coverage options (100% coverage for employee, 50% for family) • Vision insurance • Incentive stock options • 401(k) match of 4% • PTO - 4 weeks per year • 12 company holidays + 2 floating holidays • Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid) • FSA & HSA options • Short and long term disability (short term 100% paid) • Community service funds • Professional development funds • Wellbeing fund - $150 quarterly • Business expense stipend - $125 quarterly • Mac laptop + new hire equipment stipend • Remote working friendly since 2012 #LI-REMOTE