Director of Client Success

2 days ago

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Forj

WebsiteLinkedInAll Job Openings

forums • learning • lms • associations • professional community

51 - 200

💰 $15M Venture Round on 2022-12

Description

• Oversee the Client Success team and functions. • Partner with Client Technical Support, Solutions, and Training for client onboarding and optimization. • Identify and apply best practices in onboarding and implementation. • Lead initiatives for client retention, mentorship, and growth. • Foster strong relationships with clients to ensure satisfaction with Forj technology. • Monitor industry trends and share insights with clients and team members.

Requirements

• A bachelor’s degree in a relevant field and at least 4 years leadership experience in SaaS Client Success environments. • A high sense of ownership, demonstrating self-motivation and accountability for achieving client satisfaction expectations. • Excellent relationship management, communication, critical thinking, problem solving, and influencing skills. • Strong people leadership experience coaching teams for success and growth. • Curiosity and a desire to learn about Forj, the broad technology ecosystem, and professional community best practices and trends. • Strong organizational skills to navigate simultaneous priorities. • Desire to work in a fast-paced and dynamic environment. • Experiences in working with or around the association industry and related technology solutions is beneficial.