Channel Partner Manager

October 18

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Front

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SaaS • Email collaboration • Customer Service • Management software • Shared Inbox

201 - 500

Description

• Partner with the VP of Partnerships to develop and implement a comprehensive strategy for growing Front’s presence in the CX ecosystem via TSDs and other channel and ISV/tech partners. • Manage our existing partners as well as recruiting and onboarding new partners to drive indirect sales. Serve as the primary point of contact and liaison between organizations. • Work closely with partners and our sales team to source new business opportunities and achieve revenue goals. • Become a subject matter expert on Front and all of our products, leveraging your expertise to educate, train, and capture mindshare with our partners. • Identify, develop, and manage joint marketing and sales activities that drive awareness and pipeline. Travel as needed to support field events (industry conferences, partner events, SKOs, etc.). • Monitor, analyze, and report on partnership performance, including KPIs for partner activity, enablement, and pipeline. • Stay abreast of industry trends and insights to inform partnership strategy and identify new areas of opportunity for the business. • Align internal teams at Front, including sales and marketing, with relevant partners through targeted demand generation, account mapping activities, and co-selling.

Requirements

• Goal oriented and the ability to thrive in a fast-paced technology-driven sales environment. • Strong interpersonal skills with the ability to build rapport and establish trust with partners (pre-existing network of relationships is a plus). • Excellent verbal, written, and presentation skills, with the ability to clearly articulate ideas, strategies, and concepts. • Comfortable operating in a dynamic environment where you successfully influence internal business partners, company leadership, and senior-level partner prospects at a wide range of organizations. • Ability to develop partnership plans and execute them effectively. • Experience in analyzing partnership performance metrics and making data-driven decisions. • Understanding of the CX & customer support landscape, with a keen insight in navigating TSD & master agent networks. • Proven track record of generating partner-sourced pipeline and revenue and exceeding sales quota. • 5+ years of SaaS experience with at least 3 years in channel management with TSDs, Resellers, and/or Consultants (channel sales, partner development, etc.)

Benefits

• Competitive salary • Equity (we are post-series D & backed by some of the best VCs in the US) • Private health insurance, including plan options at no cost to employees • Focus Fridays - learn more here! • Flexibility to work from home 3 days/week (unless posted as a full-remote role) • Mental health support with Workplace Options • Family planning support with Maven • $100 per month Lifestyle Stipend to spend on fitness and other activities • Wellness Days - Fronteers get an additional day off on months with no holidays • Winter Break - Our offices are closed from Christmas to New Year's Day!