Key Account Manager
October 12
Description
• Develop and maintain strong relationships with key B2B clients in the defense sector that provide products and services under existing and future contracting vehicles. • You will co-ordinate queries & future business opportunities for a group of designated customers. • Understand clients' strategic objectives, operational needs, and challenges to offer tailored solutions. • Conduct regular account reviews and strategic planning sessions to assess account health and growth opportunities. • Collaborate with the sales team to develop and execute account-specific sales strategies. • Identify new business opportunities within existing accounts and explore potential for upselling and cross-selling. • Monitor industry trends, competitor activities, and market developments to inform strategy and positioning. • Lead the preparation and presentation of proposals, ensuring they meet client specifications and regulatory requirements.
Requirements
• Proven Customer Service experience skills and customer relationship management in the Defense & Aerospace sector • 3-5 years of Customer Service experience and >3 years defense and aerospace experience • Military experience preferred but not essential. • An understanding of FARs/DFARs, OTAs, etc. preferred • Commercial awareness and numeracy to analyze reports and understand margins • Good attention to detail; maintaining our high standards for delivery, quality & accuracy
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