Director of Account Management
November 2
Description
• Lead, coach, and develop a team of account managers • Design and build systems and processes for scaling and growth • Establish and manage key broker and client relationships • Monitor client health and client success KPIs, develop strategy plans • Communicate regularly with key decision makers and broker partners
Requirements
• 5+ years experience managing and growing a B2B account management org and delivering impactful results in the healthcare and benefits industry • Demonstrated experience supporting clients to increase engagement and maximize the value of a SaaS solution • Proven ability to build strong relationships with brokers in the health and welfare space • Passionate about delivering an excellent client experience and strives to deliver high-quality work • Strong health plan design and benefits expertise • A strong ability to think systematically and design operational processes • Excellent communication and presentation skills • A self-starter with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment
Benefits
• Bonus-eligible • Equity incentive • Competitive benefits plans
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