Bilingual Spanish Inbound Customer Service Agent

November 28, 2024

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GE Appliances, Recreational Living

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Refrigeration • Haier • GE Appliances • Distribution • RV Appliances

11 - 50 employees

Founded 1907

🛒 Retail

👥 B2C

🔧 Hardware

Description

• Resolve escalated customer service issues (in English and Spanish). • Create an outstanding quality service experience for the GE Appliance consumer. • Advocate with multiple internal departments for reasonable and satisfactory resolutions. • Take ownership in resolving escalated customer concerns. • Follow up with customers using phone, email, or text. • Find creative solutions that are in the best interest of customers and GE Appliances. • Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues. • Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager. • Complete consumer reviews for satisfaction before case closure. • Meet work schedule demands and obligations with compliance and integrity.

Requirements

• Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form • High School Diploma or GED • Minimum of 1-year Call-Center experience • Minimum of 2-years Escalated Customer Service experience • Ability to communicate effectively in English is a requirement • Excellent written & verbal skills • Moderate to advanced computer skills; navigating multiple online applications • Exceptional organizational skills; ability to effectively multi-task • Ability to handle high-volume calls while simultaneously handling multiple online applications • Previous experience working from home (preferred) • Soft Skills • Passion for helping customers and problem-solving • Flexible with the ability to take direction from management yet work independently to achieve goals • Active listening skills and the ability to ask questions • Conflict resolution skills; negotiation skills; and time management skills • Flexibility, being the ability to adapt to change. • Critical thinking skills • Desire to work in a team environment towards common goals • Ability to remain calm and show empathy while handling challenging customer concerns

Benefits

• Paid on-the-job training and mentoring • Work-from-home opportunities (equipment provided) • No weekend shifts • Paid time off • Medical, dental, vision, and prescription benefits eligibility on day 1 of employment • 401(k) program with a company match • Short-term and long-term disability • Life insurance • Appliance discount program • Tuition reimbursement • Gym membership reimbursement • Career growth opportunities