Refrigeration β’ Haier β’ GE Appliances β’ Distribution β’ RV Appliances
11 - 50
September 27
πΊπΈ United States β Remote
π΅ $17 / hour
β° Full Time
π‘ Mid-level
π Senior
π Customer Support
Refrigeration β’ Haier β’ GE Appliances β’ Distribution β’ RV Appliances
11 - 50
β’ Resolve escalated customer service issues β’ Create an outstanding quality service experience for the GE Appliance consumer β’ Advocate with multiple internal departments for reasonable and satisfactory resolutions β’ Follow up with customers to resolve appliance-related concerns β’ Find creative solutions that are in the best interest of customers and GE Appliances β’ Interact and coordinate with necessary stakeholders to resolve consumer issues β’ Gather information from various resources and surface concerns with suggested resolutions
β’ High School Diploma or GED β’ Minimum of 1-year Call-Center experience β’ Minimum of 2-years Escalated Customer Service experience β’ Ability to communicate effectively in English is a requirement β’ Excellent written & verbal skills β’ Moderate to advanced computer skills; navigating multiple online applications β’ Exceptional organizational skills; ability to effectively multi-task β’ Ability to handle high-volume calls while simultaneously handling multiple online applications β’ Previous experience working from home (preferred)
β’ Paid on-the-job training and mentoring β’ Work-from-home opportunities (equipment provided) β’ No weekend shifts β’ Paid time off β’ Medical, dental, vision, and prescription benefits eligibility on day 1 of employment β’ 401(k) program with a company match β’ Short-term and long-term disability β’ Life insurance β’ Appliance discount program β’ Tuition reimbursement β’ Gym membership reimbursement β’ Career growth opportunities
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