CX Program - Communications Manager
November 19
Description
• Manage effective program design and implementation of CX initiatives • Oversee 2-4 programs at any given time • Ensure new programs align with CX strategy and comply with communications governance process • Lead and collaborate with key internal functional teams • Identify, measure, and monitor CX success metrics • Collaborate with Director of CX to identify necessary content and communications • Oversee creation of program-specific communications and digital assets • Develop program plans, milestone and status reporting • Adapt to changing business priorities and deadlines
Requirements
• Bachelor's degree in business related field, additional years of direct work experience in CX program oversight may be considered in lieu of formal education • 3-5 years of successful experience managing multiple CX programs from design to launch leading cross-functional program efforts including status reporting • Experience and expertise in identifying relevant communications and content in support of CX programs • Ability to work collaboratively with others and effectively influence and generate results through those within and outside of one’s reporting structure • Ability to multi-task effectively, responding to changing business priorities and deadlines • Requires guiding individuals from other departments which includes articulating a vision, inspiring and coaching using influence and effective communication skills • Requires a proven record of meeting commitments and achieving goals through the encouragement, guidance and influencing of others • Requires a self-starter personality, highly effective verbal, written and interpersonal communication skills • Requires flexibility and willingness to work with a wide range of personalities on a variety of projects while prioritizing effectively • Preferred: Formal project or process execution training and/or certification (PMP, etc.)
Benefits
• Health/Vision/Dental benefits effective day one • 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution • Robust employee well-being program • Paid Time Off • Personal Community Enrichment Time • Company-provided Basic Life and AD&D • Company-provided Short-Term & Long-Term Disability • Tuition Assistance Program
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