Key Account Manager

October 30

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Jobber

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Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM

501 - 1000

Description

• Report to the Manager, Key Account Management. • Manage and grow a portfolio of existing high-value clients, focused on increasing their Gross Payment Volume (GPV). • Act as a trusted advisor and consultant to your clients, helping them achieve their business goals and maximize the value of Jobber's solutions. • Work with Jobber’s largest existing customers for upsell and cross-sell opportunities, primarily focused on expansion. • Conduct regular business reviews and strategic planning sessions with key clients. • Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value. • Collaborate with other departments within Jobber to ensure a seamless and consistent customer experience. • Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests. • Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members.

Requirements

• Demonstrated success in in account management, customer success, or sales in a B2B software environment (fintech experience preferred) • Proven track record of over-achieving and exceeding revenue targets and retention goals • Excellent communication, presentation, and negotiation skills • Strong analytical and problem-solving skills • Ability to work independently and as part of a team • Client-focused consultative mindset • Proficiency with the challenger sales methodology

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options. • A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential. • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.