Account Manager

6 days ago

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applicant tracking system • hiring software • recruiting software • recruiting • recruitment software

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Description

• Sherrill-Lubinski, a PartnmerOne company, is seeking a motivated and customer-focused Account Manager to join our dynamic team. • This role is primarily responsible for managing software subscription renewals and driving account expansion opportunities. • The ideal candidate will have a strong understanding of Apache Kafka and its ecosystem, as well as a proven track record of success in account management or customer success roles within the technology or software industry. • Software Subscription Renewals: Manage and oversee the software subscription renewal process, ensuring timely renewals for all assigned accounts. • Account Growth and Expansion: Identify opportunities to expand existing customer accounts through upselling, cross-selling, and promoting additional services or products. • Customer Relationship Management: Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor to help them derive maximum value from our solutions. • Technical Knowledge: Demonstrate an understanding of Apache Kafka and its use cases to effectively communicate product features, benefits, and updates to customers. • Collaborative Solutions: Work closely with the sales, support, and technical teams to ensure customers’ needs are met and that any issues are addressed promptly. • Performance Tracking: Monitor account health, customer satisfaction, and product usage to ensure long-term customer retention and success. • Negotiation and Contract Management: Handle contract negotiations, renewals, and pricing discussions, ensuring mutually beneficial agreements. • Reporting and Forecasting: Provide accurate forecasts on renewal rates, upsell opportunities, and revenue projections for the assigned portfolio.

Requirements

• Education: Bachelor's degree in business, marketing, information technology, or a related field. • Experience: 3+ years of experience in account management, customer success, or a related role, preferably within the software or technology sector. • Proven experience managing subscription renewals and expanding customer accounts. • Technical Skills: Working knowledge of Apache Kafka and experience discussing technical topics with both technical and non-technical stakeholders. • Familiarity with CRM systems and tools (e.g., Salesforce, HubSpot). • Soft Skills: Strong interpersonal and communication skills. • Ability to work collaboratively in a team environment. • Excellent negotiation and problem-solving abilities. • Highly organized with attention to detail and ability to manage multiple priorities

Benefits

• Competitive salary and performance-based bonuses. • Opportunities for career advancement within a growing company. • Comprehensive benefits package including health, dental, and vision insurance. • Ongoing training and professional development opportunities. • A collaborative and innovative work environment.