Manager, Technical Account Management

4 days ago

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CrowdStrike

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Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000

Description

• Lead a team of talented Technical Account Managers • Develop, build and retain a strong technical team • Work closely with CrowdStrike customers to ensure they are well protected • Partner with the sales team on planning and executing shared vision for Americas region • Act as a coach, mentor, and educator to the Technical Account Managers • Identify customers at risk and coordinate success plans

Requirements

• Experience in people management position, ideally in customer support / customer success • Bachelor’s Degree in computer science or relevant work experience • Technical understanding of endpoint protection technologies • Motivated with excellent organizational skills • Self-starter with ability to work independently, but also manage expectations of both customers, employees, and peers • Strong communicator - written, verbal and presentation • Strong problem-solving skills with ability to implement systematic approaches to scale within a fast-paced environment • An aptitude for understanding how technology products and solutions solve business problems • Experience as a successful Technical Account Manager / Customer Success Manager with a track record of exceeding customers’ expectations • Demonstrated experience working with Sales organizations and product teams • A demonstrated ability to manage professional level employees • Ability to foster a positive work environment and attitude • Excellent written and oral communicator, with presentation skills and ability to engage at a variety of audience levels, to include being able to interact with senior executive stakeholders • Ability to work remotely and able and willing to travel on short notice, up to 25% of the time

Benefits

• Remote-first culture • Market leader in compensation and equity awards • Competitive vacation and flexible working arrangements • Comprehensive and inclusive health benefits • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Offices with stocked kitchens when you need to fuel innovation and collaboration