Manager - Key Account Management

5 days ago

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Jobber

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Award-winning job tracking and customer management software for home service businesses.

Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM

501 - 1000

Description

• As a People Leader on the sales team, you will help lead the Key Account Management team. • The Key Account Management team focuses on Jobber’s largest customers and has three core responsibilities: Increasing payments volume by changing customer behaviour and cross selling additional Jobber products, Driving customer engagement and retention through relationship building and trust leading to improved customer experiences and workflows, Garnering key customers and product insights used to solve pain points and inform other parts of the business. • As a frontline leader you will leverage your excellent communications skills, goal setting, sales acumen, and coaching prowess to drive performance in a high volume sales environment. • As a Manager, Key Account Management you will scale and expand the Key Account Management team and its processes within the Sales org., Manage a team of 5+ Key Account Managers (KAM) and optimize results through effective performance management planning, Be accountable for team results and KPIs, Collaborate with other sales leaders and partners, Utilize previous experience to continue building a “winning” sales process, Drive and encourage feedback loops, Analyze, communicate, re-communicate sales metrics and forecasting, Recruit, onboard and assist in optimizing sales training, Become an ambassador of our culture by being humble, supportive - and someone who truly gives a shit!

Requirements

• 5+ years of payments sales experience to SMBs and/or sales management or team-lead experience • Demonstrated experience in sales management or team-lead experience. We want someone who cares about growing a high-performing team and making an impact on their people. • Extensive experience working as a sales consultant/executive/account manager in a high volume, short cycle, B2B environment. • A track record of ambitious career growth, exceeding targets and being able to motivate others to do the same. In order to train and lead a group, you need to have been there and done that. • A strong understanding of Salesforce, excel spreadsheets and any other methodology of getting the data you need to be successful. • To think big, yet manage the details. You can see the big picture, but are also laser focused on delivery and execution. • A commitment and focus to coaching and development. The ability to identify strengths and opportunities in your team and understand how to best approach conversations around performance and professional development is important. • Next level communication and relationship building abilities. We move fast, which means you’ll need to build a high degree of trust with peers and key stakeholders. • Ability to communicate and articulate strategic ideas with executives and deliver on high-level concepts. • An incredible passion for sales, our customer and a connection to our purpose - to help small businesses be more successful.

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options. • A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential. • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.