Account Manager

September 11

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Okendo

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The customer marketing platform that builds connections between consumers and the brands they love.

ecommerce • social commerce • customer experience • customer engagement • customer reviews

11 - 50

💰 $26M Series A on 2022-07

Description

• To be successful as an Account Manager, you should demonstrate excellent interpersonal skills, knowledge of CRM software, the ability to manage multiple tasks at once, superior customer skills, strong business acumen, and adept problem-solving skills. • A successful person in this role will have the ability to meet with customers as a dedicated contact. • The Account Manager will foster favorable relationships with existing customers, prepare new quotes, manage the upsell cycle process, prepare upsell reports, and manage the upsell pipeline. • Core responsibilities include maintaining client relationships, overseeing the upsell process, generating incremental expansion opportunities, and acting as the primary point of contact. • This is a quota-carrying position. Manage the full upsell, cross-sell, and renewal sales cycles from sourcing to close. • Conduct quality product demonstrations with prospective merchants.

Requirements

• Experience: You have 3+ years experience in an Account Manager or Customer Success Expansion role • Expert in managing forecasts and achieving goals • Track record of compelling data-backed storytelling and recommendations • Be structured in your processes and diligent in your end-to-end management of an opportunity throughout the deal cycle • Have both the ability to build rapport with strong communication but also with listening skills, and a proactive attitude. • You understand a merchant’s pain points & strategic goals and translate this into an optimization plan & tailored conversation centered on key Okendo features & benefits • Contributes to a positive team culture by representing company values with your team and external clients.

Benefits

• Data-backed and validated compensation strategy • 401k matching • 100% employer-paid coverage of employee health insurance • Comprehensive dental and vision coverage • 4 weeks of PTO; carryover allowed • 11 holidays • Sick, bereavement, and jury duty paid time off • 12 weeks of Paid Family Leave • Feedback driven culture • Exposure to the biggest and best ecommerce brands globally • Work remotely in the USA or from a local WeWork