Account Manager

6 days ago

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Storyteller

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saas • stories • sdk • stories sdk • marketing engagement

11 - 50

Description

• Serve as the primary point of contact for our key client, ensuring we consistently deliver exceptional results that meet and exceed expectations. • Work tirelessly to move the account forward every day, proactively identifying opportunities to enhance client satisfaction and deliverables. • Collaborate closely with the Account Director and integrate seamlessly with other team members, while also thriving in roles that require initiative. • Leverage our flexible work environment to independently progress projects and client communications, effectively managing different time zones. • Gain in-depth knowledge of our processes and collaborate with various teams to ensure prompt, high-quality service delivery. • Review and provide constructive feedback on all creative and operational outputs, ensuring they align with the client’s goals and standards. • Liaise with team and project managers to ensure comprehensive coverage and resource allocation for our services. • Engage with the client daily to understand their evolving needs, process feedback, and resolve issues promptly. • Clearly and concisely communicate client requests, assessing feasibility and setting realistic priorities. • Develop an expert understanding of our client’s brand, programming, and strategic priorities to guide all interactions and deliverables. • Lead the account with a strong emphasis on performance insights and process improvements, fostering an environment of excellence.

Requirements

• Proven experience in account management, particularly with high-profile clients. • Experience in the sports industry is an advantage but not essential. • Exceptional communication skills and the ability to convey complex ideas succinctly. • A proactive and independent approach to work, with the ability to manage a high volume of tasks simultaneously. • Strong problem-solving skills and the ability to think critically about client needs and requests. • A passion for sports and an understanding of its unique industry dynamics is a plus.

Benefits

• Up to 33 Days Paid Leave • Flexible work environment • Working with the latest hardware, tech stack and tools • Engage in meaningful work that has a global impact on sports storytelling