Strategic Account Manager - Post-Sales

October 31

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Sardine

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Description

• Who we are: • We are a leader in fraud prevention and AML compliance. • Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. • Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. • Our culture: • We have hubs in the Bay Area, NYC, Austin, and Toronto. • We hire talented, self-motivated people and get out of their way. • We value performance and not hours worked. • Location: • East Coast Canada EST • From Home / Beach / Mountain / Cafe / Anywhere! • You will: • Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities... • Build a thorough understanding of our product, technology, and strategy • Translate complex product and technology problems into simple and actionable solutions. • Speak knowledgeably and advise on best practices relating to fraud and compliance • Build, monitor, and communicate KPIs to clients. • Provide strategic analysis and critical thinking as we plan long-term expansion. • Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers. • Compensation: • Base pay range of $120,000 - $150,000 + Series B equity with tremendous upside potential + Attractive benefits

Requirements

• You've 5+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architect team • You've Previous compliance, fraud, payments, fintech, or AML/KYC experience - MUST • You have prior work experience with a B2B company - You understand how customers would integrate API • You have a technical degree or a technical working background • Your analytical skills are second to none; you excel at number crunching and drawing insights • You've working knowledge of SQL and can write basic analysis query • You're capable of translating complex strategies into actionable processes and outcomes • You're a natural at building relationships and collaborating with others • You've got strong presentation skills for both virtual and in-person meetings with various stakeholders • You've previous customer-facing experience, preferably with a technical product • You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders • You constantly think about ways to improve processes • You love making customers more efficient as much as we do!

Benefits

• Generous compensation in cash and equity • Early exercise for all options, including pre-vested • Work from anywhere: Remote-first Culture • Flexible paid time off, Year-end break, Self care days off • Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific • 4% matching in 401k / RRSP - US and Canada specific • MacBook Pro delivered to your door • One-time stipend to set up a home office — desk, chair, screen, etc. • Monthly meal stipend • Monthly social meet-up stipend • Annual health and wellness stipend • Annual Learning stipend • Unlimited access to an expert financial advisory