Director - Technical Account Management

March 13

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Gleamedia

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Gleamedia is a leading Out-of-Home (OOH) media owner with over 20 years of experience in Singapore, managing media properties in collaboration with various developers. The company offers a comprehensive range of services including marketing, design, printing, fabrication, and installation, tailored to enhance brand awareness and support effective marketing campaigns. With a wide network of media assets located in shopping malls, outdoor billboards, business parks, and more, Gleamedia provides innovative solutions for outdoor advertising.

Advertising • Media • OOH • Marketing

11 - 50 employees

Founded 2003

📱 Media

📋 Description

• Lightrun shapes the Future of Autonomous Application Remediation—Software That Fixes Itself. • As the market leader in Developer Observability, Lightrun is revolutionizing how developers and SREs address high-impact business challenges. • We’re shifting from reactive troubleshooting to real-time, AI-driven remediation—minimizing downtime and ensuring mission-critical systems stay operational. • Recognized by Fast Company and G2, and trusted by industry leaders like Citi, SAP, AT&T, ADP, Booking Holdings, Inditex, and more, Lightrun is redefining observability. • Join us to build cutting-edge AI-powered solutions, collaborate with world-class engineers, and shape the future of autonomous software. • We’re looking for a Director, Technical Account Management to build and lead a world-class post-sales organization. • This is a high-impact, hands-on leadership role that blends deep technical expertise with strategic execution to drive adoption, expansion, and retention among our enterprise customers. • Own the End-to-End Customer Journey – Drive TAM engagement from onboarding to renewal, ensuring adoption, retention, and expansion. • Scale & Lead a High-Performance Team – Hire, develop, and mentor a team of Technical Account Managers (CTAMs) and post-sales with deep technical expertise. • Technical Account Leadership – Guide customers in instrumenting live applications, troubleshooting real-time issues, and optimizing their observability stack. • Strategic Account Growth – Partner with Sales to drive upsell and cross-sell opportunities by demonstrating clear business value. • Customer Advocacy & Product Influence – Act as the voice of the customer, providing real-world feedback to shape Lightrun’s product roadmap. • Data-Driven Optimization – Define and track key customer health metrics, adoption rates, and churn indicators, implementing proactive intervention strategies. • Escalation & Support Management – Lead technical escalations, working closely with Engineering to resolve complex customer challenges.

🎯 Requirements

• 8+ years in post-sales, customer success, or technical account management within a B2B SaaS company, preferably in DevOps, Observability, or Developer Tooling. • Strong background in Java, Python, Node.js, or other backend languages, with the ability to troubleshoot live customer environments. • Strong knowledge of observability, logging, tracing, debugging, and cloud-native development. • Track record of scaling post-sales teams, driving retention and advocacy among technical users. • Ability to bridge technical depth with business outcomes, ensuring customers achieve long-term success and ROI. • Experience aligning with Sales, Product, and Engineering to shape strategy, improve processes, and enhance the customer experience. • Ability to analyze customer data to predict churn, drive engagement, and inform product development.