Senior Enterprise Account Director

November 14

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Greenhouse Software

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Recruiting • Talent • HR • SaaS • Hiring

501 - 1000

Description

• effectively manage a book of business of our most strategic accounts • drive consensus across multiple stakeholders (internal and external) to achieve business outcomes • build strategic account plans that map out expansion and upsell opportunities • maintain an active pipeline of forecasted renewals and expansions to meet quota objectives • partner with Customer Success managers and leverage product expertise to solution for customer pain points • position yourself as a strategic partner to key stakeholders within named accounts • diagnose and mitigate churn risk and own resolution strategies

Requirements

• demonstrated experience in renewals and expansion, working with executive collaborators in enterprise accounts • excellent project management skills • experience solutioning for complex problems, often outside of your direct control • ability to lead complex negotiations with multiple cross-functional customer executives • deep understanding of Customer Success principles • a consultative approach to problem-solving, and the ability to manage customer expectations • experience in consulting or research, a plus • experience with HR industry and SaaS, a plus • unique talents and unique perspective

Benefits

• medical, dental, and vision insurance • basic life insurance • mental health resources • financial wellness benefits • fully paid parental leave program • short-term and long-term disability coverage • 401(k) plan and company match • up to 13 scheduled paid holidays per year • up to 80 hours of paid sick leave • non-exempt employees accrue up to 20-25 days of paid vacation time, depending on tenure • exempt employees have unlimited paid time off (PTO)