VIP Account Manager

October 29

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Growe

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501 - 1000

Description

• Manage and build strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services. • Act as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions. • Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers. • Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution. • Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights. • Collaborate with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements. • Ensure all interactions with VIP customers comply with gaming regulations and company policies. • Track and maintain KPIs monthly and quarterly to ensure consistent personal and departmental performance.

Requirements

• Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred. • Understanding of iGaming Industry KPI metrics and terminology. • Analytical mindset with the ability to interpret data and trends. • Proficiency in using customer relationship management (CRM) software, communication software and other related tools. • Regulatory compliance knowledge would be a plus as we work with sensitive information.