Account Manager

October 29

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Workable

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applicant tracking system • hiring software • recruiting software • recruiting • recruitment software

201 - 500 employees

🏢 Enterprise

🤖 Artificial Intelligence

☁️ SaaS

Description

• Sherrill-Lubinski seeks a motivated Account Manager for software subscription renewals. • Manage and oversee software subscription renewal process for assigned accounts. • Identify opportunities for account growth through upselling and cross-selling. • Develop and maintain relationships with key stakeholders. • Demonstrate understanding of Tibco Messaging and its use cases. • Work closely with sales, support, and technical teams to meet customer needs. • Monitor account health and customer satisfaction for long-term retention. • Handle contract negotiations and ensure mutually beneficial agreements. • Provide accurate forecasts on renewal rates and revenue projections.

Requirements

• Education: Bachelor's degree in business, marketing, information technology, or a related field. • Experience: • 3+ years of experience in account management, customer success, or a related role, preferably within the software or technology sector. • Proven experience managing subscription renewals and expanding customer accounts. • Technical Skills: • Working knowledge of Tibco Messaging and experience discussing technical topics with both technical and non-technical stakeholders. • Familiarity with CRM systems and tools (e.g., Salesforce, HubSpot). • Soft Skills: • Strong interpersonal and communication skills. • Ability to work collaboratively in a team environment. • Excellent negotiation and problem-solving abilities. • Highly organized with attention to detail and ability to manage multiple priorities • Preferred Qualifications: • Experience working with open-source software or cloud-based solutions. • Previous experience in a technical or SaaS-based account management role. • Ability to analyze customer data and provide insights to improve customer success.

Benefits

• Competitive salary and performance-based bonuses. • Opportunities for career advancement within a growing company. • Comprehensive benefits package including health, dental, and vision insurance. • Ongoing training and professional development opportunities. • A collaborative and innovative work environment.