Business Analyst - Product Operations

17 hours ago

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Ethernet • IP Transit • Wide-Area-Network Solutions • Managed Security Services • Cloud Networking Solutions

1001 - 5000

💰 $175M Post-IPO Equity on 2018-03

Description

• Support the wider product team to identify specifications and coordinate end-to-end business process and system development • Capture project requirements (process + system) based on Product Roadmap items, document in the appropriate format while translating into actionable deliverables • Collaborate and align with business and development stakeholders while maintaining positive relationships • Track and manage deliverables via Jira and ensure adequate timelines are set • Manage fallout, scope creep and impact analysis in accordance with the appropriate process • Collaborate closely with QA and or the development team to capture bugs, changes or adjustments and recommended next steps while keeping Jira fully updated • Facilitate user acceptance testing and promote early adoption to the realise business benefits • Ensure process enhancements and system changes are released in accordance with the agreed workflow • Communicate regularly on progress and provide reports on project status including dependencies

Requirements

• Experience of documenting processes and system requirements in a fast-moving Service Provider environment • A good understanding of service provider product lifecycle throughout the quote to cash process • Proven track record of delivering user satisfaction during project deployment • Familiarity with sales, service delivery, accounting and service assurance • Ability to analyze, document and present information to peers and leadership • Strong skills and experience with Visio & Microsoft Office Suite or Applications • Working knowledge or Jira and experience using this system to track and manage projects