Manager, Partnerships and Business Development

November 3, 2024

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HappyFox

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HappyFox is a comprehensive customer support software solution designed to streamline support processes across various industries. They offer a robust ticketing system for customer service, IT, and internal help desk needs. HappyFox also integrates advanced AI features to enhance customer service with tools like generative AI and chatbots. Their product suite includes workflows automation, business intelligence for data-driven decision making, live chat, asset management, task management, and satisfaction surveys. HappyFox serves diverse sectors including education, retail, healthcare, and telecommunications by providing personalized and efficient customer service solutions. The platform supports integrations with a variety of business apps to improve workflow management.

Help desk • Cloud Help Desk • SaaS Help Desk • Ticket Support System • On-premise to Cloud migration and Vice versa

51 - 200 employees

Founded 2014

☁️ SaaS

🏢 Enterprise

📋 Description

• Manages up to 30 channel partners across a region. • Ideate and develop new solutions with partners in core ICPs - Customer Support, IT, Operations, Finance, HR teams. • Recruits partners and strengthens relationships to drive commitment to HappyFox products and solutions. • Participates in and coaches partners through planning, demand gen, and business dev to increase HappyFox commitment, capability and pipeline. • Manages Channel Partner relationships and pipelines. • Maximizes pipeline generation and activities to support. • Coordinates with cross-functional organizations effectively. • Maximizes partner revenue gen by managing all non-deal specific activities associated with partner recruitment, partner demand gen, and support. • Develops channel programs and recruits partners globally to make the channel a growth lever at HappyFox. • Coordinates and manages enablement efforts with HappyFox Partners and sales/solutions engineering. • Primary relationship owner with the partner. • Educate partners by coordinating and delivering ongoing training, skills transfer, driving demand generation and business development. • Ensure successful customer implementations through increasing the number and capability of skilled technical individuals at the partner. • Orchestrate resources to support partners and help strengthen relationships with HappyFox teams. • Ensure participation in marketing and channel strategy programs. • Maintain senior-level relationships to gain commitment and ensure HappyFox is top of mind for partner business leaders (e.g. included in annual/quarterly business plans, reviews). • Monitor and provide insight into the partners’ business and technical service capability, financial results, and investment in selling HappyFox products and services. • Facilitate internal resources, and investments needed to execute the business plans in order to help meet business goals. • Develop cadences with all partners and do joint sales clinics and reporting. • Completely own the relationship and joint success with partners. • Coordinate sales demos, partner ordering, and partner enablement.

🎯 Requirements

• Experience in pipeline build with partners including planning, gaining senior sponsorship, delivering sales training, sales coaching, managing timely execution and follow-up. • Relationship building to develop and strengthen partner relationships. • Planning and financial skills including business planning and basic knowledge of economics of the channel ecosystem. • Knowledge of HappyFox and understanding of how HappyFox products create value for customers. • Ability to help partners communicate value proposition to customers. • Understanding of partners’ and customers’ business needs. • Prospecting skills – ability to recruit new partners. • Ability to engage, excite, influence and coordinate both partners and across HappyFox teams. • Selling experience and ability to provide guidance to partners on selling and closing skills. • Presentation skills in a 1-many environment to deliver HappyFox messages and positioning to partners.