Account Executive

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HealthJoy

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Healthcare Concierge • Telemedicine • Rx Savings • Medical Bill Review • Healthcare AI Chatbot

201 - 500

Description

• Come for the mission. Stay for the experience. • Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! • Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money. • With over $100M in fundraising to date, and the successful closing of our recent Series D, HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Customer Success Team making that happen. • HealthJoy’s Customer Success Team is leading the charge at HealthJoy to deliver industry-leading outcomes to our customers, with the ultimate goal of driving customer retention and growth. • As an Account Manager, you’ll be joining a team of “subject matter experts” within the broader Customer Success organization, who provide impact both within a book of designated accounts and at scale. • You’ll manage a designated book of business composed of HealthJoy’s small business and mid-market business organized by broker books of business. • In addition, you’ll play a key role working closely alongside the Customer Success leadership team, CSMs, and cross-functionally to help serve as post-sale escalation point and participate in other activities drawing upon your industry and domain knowledge. • This is a unique opportunity for an experienced benefits industry professional passionate about delivering customer value, and excited to pivot to a dynamic, fast-paced team, to learn new skills in SaaS while making broad contributions toward HealthJoy’s overall revenue goals. • Manage your own book of business as an individual contributor.

Requirements

• Benefits experience required. Experience working directly as an HR team member and/or as a benefit consultant strongly preferred. • 4+ years of customer-facing account leadership or related experience demonstrating a high degree of skill in serving as a trusted advisor. • Strategic and results-oriented approach to partnering with customers at all levels of an organization (individual contributor through C-Suite) to achieve desired outcomes. • Demonstrated success managing customer retention and account growth within a book of business, or related experience negotiating contracts that would demonstrate proficiency managing commercial negotiations independently. • Highly collaborative and influential with your teammates and business partners across the organization to drive results and innovation. • Exceptional executive presence and ability to present complex or detailed information in a digestible and actionable manner. • Willingness to travel approximately 10-15% to support client book of business with the goal of 2 or more in-person visits per client per year, as well as at a minimum quarterly to Chicago headquarters for internal team meetings, and as needed. Total travel estimated at 15-20%.

Benefits

• Medical, Dental and vision insurance packages • HSA contribution match • Stock options for eligible roles • 401k match • Paid parental leave • Company sponsored Short Term and Long Term Disability coverage • Flexible PTO