Director of Client Success

2 days ago

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Healthpreneur

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Description

• As the Director of Client Success, your role is to drive results so that our clients win fast, win big, and ensure they renew or ascend to our next level coaching program. • You will support our team by helping them develop skills and drive results. • You will help improve the product by collating feedback and helping to make improvements that improve the client experience. • You are an ambassador of our company culture and you lovingly stretch and support our team so that they can do their best work. • Your measure of success is that clients are profitable in their first year of working with us, that they are bringing more money into their business, and ultimately renewing with us for continued support and coaching to take their coaching business to the next level (creating more expansion revenue). • You would directly manage the Client Success Managers, as well as the Lead Copy Coach and Lead Tech Coach.

Requirements

• Has experience in digital marketing - have either run your own or managed/coached other webinars, funnels, SBC, etc • 4+ years experience in client success & team leadership • You know how to use behavioral psychology & NLP to help people achieve their highest potential • You have studied and or been certified by influencers in the coaching space such as Tony Robbins, Brendan Bruchard • You are obsessed with client success and helping people succeed • You are compassionate and a great listener and also have the ability to challenge people to a higher standard and ensure they move forward in spite of fear (or themselves). • You are consistent and show up for team in a way that they can trust • You are comfortable having difficult conversations to hold the team to high standards, and ensure people always know where they stand • You are positive, optimistic, and can help people feel the same way. • You are very well organized and can handle multiple projects & objectives at once • You are good with technology and very proficient using email (Gmail, GSuite) and keeping track of client conversations.