Data Analytics β’ Higher Education β’ Data Science β’ Cloud β’ Data Storytelling
51 - 200 employees
Founded 2015
π Education
π€ Artificial Intelligence
π° $10M Seed Round on 2015-12
December 21, 2024
Data Analytics β’ Higher Education β’ Data Science β’ Cloud β’ Data Storytelling
51 - 200 employees
Founded 2015
π Education
π€ Artificial Intelligence
π° $10M Seed Round on 2015-12
β’ Lead and manage Implementation Services team β’ Ensure successful client implementation of Data Analytics, Assessment and Benchmarking solutions β’ Collaborate with Sales, Product, Technology, and Client Success Management teams β’ Drive client satisfaction through project execution excellence β’ Develop and optimize processes for scalability and efficiency β’ Mentor and develop a high-performing team β’ Establish clear goals and track performance metrics β’ Act as senior escalation point for challenging projects β’ Define and report on key performance indicators (KPIs) β’ Foster a culture of continuous improvement
β’ 10+ years of leadership experience in delivery and support organizations β’ Extensive experience in software implementation or delivering at SaaS companies in the EdTech industry (SIS, LMS, CRM) β’ Proven track record of managing and scaling teams and driving successful client outcomes β’ Exceptional client-facing skills, with a strong ability to build relationships with senior leaders and stakeholders at Higher Ed institutions β’ Ability to synthesize and report on performance data to inform decisions, with a willingness to experiment and iterate and a commitment to continuous improvement β’ Experience as a strong customer advocate with a desire to engage directly with customers β’ Ability to thrive in a fast, high-pressure, entrepreneurial environment β’ Penchant for serving in a player-coach role; willingness to roll up your sleeves to ensure best-in-class service delivery and stay grounded in the day-to-day challenges of client implementations β’ Demonstrated ability to build relationships and work effectively with diverse project teams β’ Strong communication skills; ability to communicate clearly, proactively, and concisely with stakeholders, clients, and staff β’ Empathy, humility and active listening skills β’ PMP, Six Sigma, or other relevant certifications are a plus β’ Experience in analytics, business intelligence, and institutional effectiveness β’ Knowledge of one or more of the following systems: PeopleSoft Campus Solutions, Ellucian Banner, Ellucian Colleague, Workday, Slate, Salesforce, Canvas, Desire2Learn Brightspace
β’ Competitive salary β’ Paid time off β’ Healthcare β’ Vision β’ Dental β’ 401(k) w/ company match β’ Parental leave β’ Remote work flexibility β’ Home office perks β’ Fun, collaborative work environment
Apply NowDecember 21, 2024
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