Associate Director - Client Success

October 2

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Hello Heart

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Description

• Lead Hello Heart’s strategic accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including, but not limited to member adoption, account retention, and growth. • Strong executive presence with the ability to present the Hello Heart value proposition. • Own all aspects of customer renewals, revenue retention, and growth. • Develop relationships with customers at the C-Suite level that provide insight into their company goals and strategies. • Provide an important customer and user voice, work with the product team on identifying the ideal user experience and champion new product offerings with your customers. • Develop strategic customer strategies to support customer growth and retention while presenting client results and identifying opportunities to increase member satisfaction.

Requirements

• 5+ years of applicable experience in healthcare/population health or management consulting • Graduate degree preferred (MBA, MPH) • Proven track record exceeding ARR goals and client satisfaction across a book of business • A strong team player who can work with multiple functions within the company with the ability to effectively escalate to leadership matters that have a strategic impact • Stellar written and verbal communication and presentation skills • Highly organized, able to multitask, and easily adaptable to change • Entrepreneurial, self-sufficient, and thrives in fast-paced environments • Willing to travel 30%

Benefits

• Positive, diverse, and supportive culture • Collaborative and creative environment • Opportunities for growth and development