Director of Business Systems

20 hours ago

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Hello Heart

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🧘 Wellness

⚕️ Healthcare Insurance

Description

• About Hello Heart: • Hello Heart is on a mission to change the way people care for their hearts. • The company provides the first app and connected heart monitor to help people track and manage their heart health. • High-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. • Recognized as the digital leader in preventive heart health, trusted by more than 130 leading Fortune 500 and government employers. • We are searching for a proven leader to join us as our Director of Business Systems, who can help lead us through the next phase of growth by building systems and their connectivity. • Reporting into our VP of Client Operations and Strategy, you will seek to improve end to end experiences both for internal and cross-functional stakeholders. • We are seeking someone who is energetic, self-driven and motivated who will build scalability across our Customer Experience (CX) department through automation, systems management and data integrations. • To be successful in this position, you should have a user-first mentality and attitude as both our clients and users are our biggest assets.

Requirements

• 7+ years of professional experience across business systems management, database management and / or automation. • Experience working in a Revenue focused department is a must (Customer Success, Sales or Marketing). • Relevant industry experience within digital healthcare or SaaS is a plus • Ability to think operationally across CX, with the ability to influence process lifecycle with appropriate technical resources is highly preferred. • Proven leader who has experience working in a complex business environment and across multiple systems and automation tools to drive effective outcomes. • Knowledge of working with Salesforce.com, Tableau, AWS Redshift, Asana, or similar systems. • Ability to travel up to 15% annually as needed.