Account Manager - SaaS

4 days ago

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Description

• As a remote Account Manager at Alto, manage client relationships within the Property Industry. • Act as a trusted advisor, ensuring customers leverage Alto’s platform for their business objectives. • Be the primary point of contact for a portfolio of clients to ensure satisfaction and identify opportunities. • Lead contract renewals and identify upsell/cross-sell opportunities to maximise account value. • Ensure a smooth and efficient transition onto the Alto Software platform through training and troubleshooting. • Act as the voice of the customer within Alto Software, relaying feedback to teams. • Monitor and report on client account health, usage metrics, and help clients improve their usage of Alto.

Requirements

• 3+ years of experience in sales, account management, customer success, or relationship management in the SaaS & property industry • Strong understanding of SaaS business models and the software implementation lifecycle • Proven track record of managing client relationships and driving account growth • Excellent communication, presentation, and problem-solving skills • Ability to analyse data and generate actionable insights for clients • Proficient in CRM tools and familiar with account management software

Benefits

• An excellent base salary and commission (we’ll reply with details) • Everyday Flex - greater flexibility over where and when you work • 7.5% pension contribution by the company • 25 days annual leave + extra days for years of service • Fertility Treatment Financial Support • Enhanced Parental Leave • Day off for your birthday, house move, good deed day, and digital detox day • Cycle to work and electric car schemes • Group Income Protection and private medical insurance • Gym on-site in London – or membership in regional offices • Talent referral bonus up to £5K