Account Manager - SaaS

4 days ago

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Description

β€’ As a remote Account Manager at Alto, manage client relationships within the Property Industry. β€’ Act as a trusted advisor, ensuring customers leverage Alto’s platform for their business objectives. β€’ Be the primary point of contact for a portfolio of clients to ensure satisfaction and identify opportunities. β€’ Lead contract renewals and identify upsell/cross-sell opportunities to maximise account value. β€’ Ensure a smooth and efficient transition onto the Alto Software platform through training and troubleshooting. β€’ Act as the voice of the customer within Alto Software, relaying feedback to teams. β€’ Monitor and report on client account health, usage metrics, and help clients improve their usage of Alto.

Requirements

β€’ 3+ years of experience in sales, account management, customer success, or relationship management in the SaaS & property industry β€’ Strong understanding of SaaS business models and the software implementation lifecycle β€’ Proven track record of managing client relationships and driving account growth β€’ Excellent communication, presentation, and problem-solving skills β€’ Ability to analyse data and generate actionable insights for clients β€’ Proficient in CRM tools and familiar with account management software

Benefits

β€’ An excellent base salary and commission (we’ll reply with details) β€’ Everyday Flex - greater flexibility over where and when you work β€’ 7.5% pension contribution by the company β€’ 25 days annual leave + extra days for years of service β€’ Fertility Treatment Financial Support β€’ Enhanced Parental Leave β€’ Day off for your birthday, house move, good deed day, and digital detox day β€’ Cycle to work and electric car schemes β€’ Group Income Protection and private medical insurance β€’ Gym on-site in London – or membership in regional offices β€’ Talent referral bonus up to Β£5K

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