Strategic Account Manager - Europe

4 days ago

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Woolf University Malta

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Computer Science • Data Science • Software Engineering • Cloud Computing • Business Administration

1001 - 5000

Description

• About Woolf • We're building a category-defining company, backed by top investors in Silicon Valley, with a mission to increase the speed of innovation in higher education and increasing access to high-quality education. • We are a fast growing start up with a small team working with member colleges that have over $750m in annual course sales. • Our teams are primarily remote • The Role • This is an exciting time to join Woolf and help build a university for a borderless future. • We're looking for a Strategic Account Manager to join our Sales team. • Woolf is a globally distributed company backed by world-class investors, and all of our roles are fully remote. • As a Strategic Account Manager, you will work with some of the most innovative education organizations in the world, helping them to launch major new degrees as part of Woolf University. • You will be instrumental in expanding Woolf's engagement with each account by building and nurturing relationships with the senior leadership of our customers. • You'll engage clients in a highly consultative manner, providing strategic guidance on how Woolf’s platform can drive their success. • You will also play a crucial role in shaping our evolving sales processes within a dynamic, fast-growing organization. • You’ll join a talented, diverse team of academics, operators, and engineers, working collaboratively to support Woolf's member colleges and accredited programs. • This position reports directly to the Head of Partnerships and will work cross functionally with executives at Woolf and with customers. • Start Date: Immediate • Key Responsibilities • Drive revenue growth across existing partners in Europe • identifying growth opportunities for your partners (e.g. stacking educational content into a new degree pathway) • Upsell Woolf growth tooling • Understand highly technical software tools and how they can bring value in launching major new commercial opportunities, including degrees, back accreditation, and channel partnership sales • Serve as the primary point of contact for a portfolio of customers, providing ongoing support and building long-term relationships. • Engage in strategic conversations with partners to understand their evolving needs, identify new opportunities, and maximize value from Woolf’s platform. • Collaborate closely with the Customer Operations Team to respond to partner inquiries and ensure timely and effective solutions. • Develop and maintain quarterly account plans, conduct frequent partner meetings to review performance, and create action plans for growth. • Proactively educate partners on Woolf’s product features, ensuring they are equipped to leverage our platform to its full potential. • Be a responsive resource ("a Slack away") for partners' sales teams, enabling them to effectively position and sell Woolf’s products. • Contribute to ongoing refinement of Woolf’s sales strategies and operational processes, helping to build a scalable sales infrastructure. • Collaborate with cross-functional teams to ensure customer success, drive retention, and support long-term growth.

Requirements

• Location: Applicants from the UK and Ireland will be considered. • Education: Bachelor’s degree required; advanced degree is a plus. • Experience: 5-7 years of experience in Customer Success or B2B Sales roles, ideally working with complex, technical products. • Proven success in upselling to SMB or Mid-Market clients. • Demonstrated ability to thrive in an early-stage startup environment with minimal direction, balancing speed with high-quality output. • Strong familiarity with CRM tools (Salesforce experience preferred). • Highly self-motivated, with strong organizational, time management, and prioritization skills. • A proven ability to quickly learn new tools and adapt to new challenges, combined with a growth mindset. • Excellent written and verbal communication skills with the ability to engage and influence stakeholders at all levels. • A competitive, results-driven attitude, paired with a collaborative, team-oriented approach. • Positive, enthusiastic attitude, with a passion for education and the future of learning.

Benefits

• Annual Compensation: US$60,000 to US$90,000 base (plus uncapped Performance Incentives) • Flexible PTO and working hours • Work from Home • Laptop