Account Manager
4 days ago
🇺🇸 United States – Remote
💵 $57.2k - $71.5k / year
⏰ Full Time
🟢 Junior
💰 Account Manager
🦅 H1B Visa Sponsor
Description
•Successfully manage and support your account base and new business as the day-to-day contact for your accounts •Increase retention rates for your account base by providing excellent customer service and flawless campaign execution •Identify opportunities to unlock additional revenue within existing accounts •Help clients measure their advertising campaign success and ROI by preparing reporting and account documentation •Ensure client goals are met through proactive management and optimization •Work cross-functionally and act as a liaison between multiple internal teams (Operations, Product, Marketing, Sales) to ensure successful setup and maintenance of accounts •Build positive business relationships with your account base through proactive support, on-site visits, and client education/training •Review client campaigns regularly and make recommendations to ensure success
Requirements
•Expertise in the understanding of social networks (Facebook, Twitter, LinkedIn, etc.), as well as digital platforms (Xandr, GroundTruth, Amazon, etc) and associated technology •1-2 years of account management experience in social advertising, digital media or ad network is required, and 2-4+ years in total work experience •Experience with, and a strong desire to provide outstanding customer service, including client conflict management, anticipating customer’s needs, and providing a positive customer experience •Proficiency with Excel and PowerPoint •Strong leadership, emotional intelligence, presentation, communication and interpersonal skills •Organizational skills with a focus on quality assurance and process improvement •A team player, willing and able to collaborate with a diverse and dynamic team •Familiarity working in a fast-paced company environment •Ability to work under pressure, organize and prioritize responsibilities and client requests
Benefits
•Employer sponsored medical, dental and vision with a variety of coverage options •Company provided and supplemental life insurance •Paid vacation and sick time •Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing •A Spirit day to encourage and allow our employees to more easily volunteer in their community •A 401K plan •Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving •A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
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