Director of Technical Operations

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Description

• The Director of Technical Operations will lead and optimize the Technical Operations function to ensure smooth business operations. • Spearhead initiatives that require engineering expertise but demand strong operational acumen. • Build a high-caliber technical operations team and act as a bridge between business stakeholders, external customers, and internal tech teams.

Requirements

• 10+ years of experience in technical operations, incident management, or a related field, with a proven track record in business operations and team leadership. • Strong understanding of incident management processes and experience implementing standard operating procedures. • Demonstrated expertise in process automation for operational and incident management workflows. • Exceptional communication and interpersonal skills, with experience in managing relationships with business stakeholders, clients, and technical teams. • Leadership experience with a focus on building and scaling high-performing teams. • Strong problem-solving skills, with a proactive and strategic approach to operations and scaling.

Benefits

• Competitive compensation and equity packages • Leading configured work computers of your choice • Flexible paid time off • Fully covered, high-quality healthcare including fully covered dependent coverage • Additional health coverage includes access to One Medical and option to enroll in an FSA • 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents • An understanding that successful remote work requires flexibility and an appreciation for asynchronous work • Access to industry-leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity