Director of Technical Operations

November 13

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Description

β€’ The Director of Technical Operations will lead and optimize the Technical Operations function to ensure smooth business operations. β€’ Spearhead initiatives that require engineering expertise but demand strong operational acumen. β€’ Build a high-caliber technical operations team and act as a bridge between business stakeholders, external customers, and internal tech teams.

Requirements

β€’ 10+ years of experience in technical operations, incident management, or a related field, with a proven track record in business operations and team leadership. β€’ Strong understanding of incident management processes and experience implementing standard operating procedures. β€’ Demonstrated expertise in process automation for operational and incident management workflows. β€’ Exceptional communication and interpersonal skills, with experience in managing relationships with business stakeholders, clients, and technical teams. β€’ Leadership experience with a focus on building and scaling high-performing teams. β€’ Strong problem-solving skills, with a proactive and strategic approach to operations and scaling.

Benefits

β€’ Competitive compensation and equity packages β€’ Leading configured work computers of your choice β€’ Flexible paid time off β€’ Fully covered, high-quality healthcare including fully covered dependent coverage β€’ Additional health coverage includes access to One Medical and option to enroll in an FSA β€’ 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents β€’ An understanding that successful remote work requires flexibility and an appreciation for asynchronous work β€’ Access to industry-leading technology across all of our business units β€” stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

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