November 13
πΊπΈ United States β Remote
π΅ $220k - $250k / year
β° Full Time
π΄ Lead
βοΈ Operations
π½ H1B Visa Sponsor
β’ The Director of Technical Operations will lead and optimize the Technical Operations function to ensure smooth business operations. β’ Spearhead initiatives that require engineering expertise but demand strong operational acumen. β’ Build a high-caliber technical operations team and act as a bridge between business stakeholders, external customers, and internal tech teams.
β’ 10+ years of experience in technical operations, incident management, or a related field, with a proven track record in business operations and team leadership. β’ Strong understanding of incident management processes and experience implementing standard operating procedures. β’ Demonstrated expertise in process automation for operational and incident management workflows. β’ Exceptional communication and interpersonal skills, with experience in managing relationships with business stakeholders, clients, and technical teams. β’ Leadership experience with a focus on building and scaling high-performing teams. β’ Strong problem-solving skills, with a proactive and strategic approach to operations and scaling.
β’ Competitive compensation and equity packages β’ Leading configured work computers of your choice β’ Flexible paid time off β’ Fully covered, high-quality healthcare including fully covered dependent coverage β’ Additional health coverage includes access to One Medical and option to enroll in an FSA β’ 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents β’ An understanding that successful remote work requires flexibility and an appreciation for asynchronous work β’ Access to industry-leading technology across all of our business units β stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
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