Account Growth Specialist

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InMoment

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Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback

1001 - 5000

💰 $20M Venture Round on 2011-10

Description

•InMoment is seeking an Account Growth Specialist to expand client relationships in EMEA. •Help customers unlock insights and improve their customer experiences. •Partnership with clients to understand business priorities and identify upselling opportunities. •Ideal candidates have a strong SaaS account growth track record, particularly in customer experience.

Requirements

•Customer-centric mindset: A passion for building relationships, understanding client needs, and ensuring they are successful with our platform. •Communication: Excellent verbal and written communication skills, with the ability to present complex ideas to diverse stakeholders. •Commercial Acumen: Focused always on the demonstrable ROI we deliver our customers and how that justifies significant incremental investment in InMoment technology and people expertise. •Sales Execution: Whether it be territory or account planning, pipeline generation, qualification, sales process or forecasting, this role needs strong mindset and skills across all core sales competencies. •Problem-solving with creativity: Strong analytical skills with the ability to identify challenges and develop tailored solutions for clients. •Industry and Domain knowledge: Experience with customer experience (CX) is highly preferred coming in, but then a thirst to learn to Stay informed: Keep up to date on InMoment’s platform developments, industry trends, and the competitive landscape to better serve and advise clients. •Provide insights and recommendations: Use data-driven insights from client interactions and performance metrics to recommend product enhancements, features, or strategies that improve the overall customer experience. •Collaborative spirit: Ability to work across teams and departments to find and deliver the best outcomes for clients. An example might be collaboration with marketing to run awareness and demand generation campaigns into targeted accounts, or with Solution Engineers and Product teams to tailor value propositions to win new revenue

Benefits

•25 days paid holiday (plus Bank Holidays) •Family Friendly Leave Policies •Access to our Employee Assistance programme with with phone and online support, training, webinars and podcasts •Comprehensive work benefits including private medical insurance, income protection, life assurance, and serious illness benefits •Inclusion and Diversity teams - Women of InMoment and InMovement •Employee rewards and referral program with generous payouts! •The opportunity to participate in our Corporate Social Responsibility and Charity Initiatives